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Refund & Cancellation Policy

Last updated: October 21, 2026

Draft, pending legal review. This policy was written in plain language for launch and has not yet been reviewed by a lawyer. Questions? Email [email protected].

This policy applies to services and products sold by Reliable Loop, 588 El Camino Real, Unit 167, Santa Clara, CA 95050. Payments are processed by Stripe.

1. Setup fees (one-time services)

  • Before work starts: setup fees are fully refundable. Work starts when we begin the build described in your written scope (for example, configuring your accounts). We tell you before that happens.
  • After work starts: if you cancel, we refund the portion of the setup fee for work not yet performed, based on the milestones in your scope.
  • If we don’t deliver: if we can’t deliver what your scope describes and can’t fix it within the 14-day fix window after handover, we refund the setup fee for the undelivered part.
  • Completed and accepted work is not refundable, but bugs in what we delivered are fixed at no charge during the 14-day fix window.

2. Monthly plans

  • Monthly plans are optional and billed in advance each month through Stripe.
  • Cancel anytime by emailing [email protected]. Cancellation takes effect at the end of the current billing period. You keep the service until then and are not charged again.
  • We don’t give partial-month refunds for unused time, except where required by law or where we failed to provide the service.
  • Usage-based charges (for example AI or recording minutes over your plan’s allowance) are billed for usage that has already happened and are not refundable.

3. PayoutToBooks

For PayoutToBooks purchases (30-day pass, monthly or annual plan), if the converter doesn’t work for your file, email [email protected] within 14 days of purchase for a full refund. Subscriptions can be cancelled anytime and stay active until the end of the paid period. See the PayoutToBooks terms.

4. How to request a refund or cancel

Email [email protected] from the address you paid with. Include your invoice or receipt number if you have it. We aim to reply within 2 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

5. Disputes

If something went wrong, please contact us first. We’ll work with you to make it right.